Cancellation & Return Policy

Cancellations by the Customer

In case we receive a cancellation notice and the order has not been shipped by us, we shall cancel the order and refund the entire amount. The orders that have already been shipped out by us will not be cancelled and you will have to check our return policy on those orders.

Cancellation by Arctic Fox Australia

Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also ask for additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment, the said amount will be credited back to your payment source. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation.

Return policy

Our policy lasts 7 days. If 7 days have gone by since your date of delivery, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

The buyer is fully responsible for the condition of the returned parcel during transit, which includes, but is not limited to, loss in transit, physical damages, water damage, etc. The buyer must cover the cost of returning the item and Arctic Fox will deduct the postage charges paid during the shipping of the item. An assessment of the condition will be conducted upon return to the warehouse. All returns are given high priority and refunds will be issued promptly. If item is found used or not in original packaging, Arctic Fox has right to decline the return and refund.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please write to us at sales@arcticfoxaustralia.com.au

Items purchased on Discount (if applicable)
Only regular priced items may be refunded, unfortunately sale made under discounts cannot be refunded.